Frequently Asked Questions


How long will construction last?
Completion of the Walcrest project was originally slated for Fall 2019, but due to contractor performance issues, the schedule has been extended through Winter 2021-2022. The updated timeline of major project milestones is as follows:

  • August 2020 – Bid landscaping
  • Winter 2020-2021 – Construction completed
  • Spring 2021 – Landscaping begins
  • Winter 2021-2022 – Landscaping completed

Are traffic controls still in place?
Yes, traffic controls will remain in place on Hillcrest Road, Walnut Hill Lane and Aberdeen Avenue until further notice as a precaution to protect passing traffic, pedestrians and construction crews. For specific information on Walcrest’s current traffic control plan, click here.

Will we be able to use the sidewalk on Hillcrest and Walnut Hill?
For public safety, sidewalks adjacent to construction activities will be closed.

Will construction of the new facility affect the quality of our drinking water?
All connections between the facility and the Dallas Water Utilities distribution system will be disconnected during construction and then reconnected when the new facility and pipelines are ready to be placed in service.

Will we experience any service interruptions during construction?
Service interruptions are not anticipated.

How much will this project cost?
The construction contract was awarded for $36,780,500. 

Will I see an increase in my water bill because of this project?
Water rates are used to fund future projects. This project was funded by previously established water rates.

Will you share more updates about the project?
Yes, we will be posting regular updates project website and social media channels. Find us on Facebook or follow us on Twitter.

Who can I contact for further questions?
Please direct all inquiries through the email form on our contact page.