Frequently Asked Questions


How long did construction last?
Completion of the Walcrest project was originally slated for Fall 2019, but due to contractor performance issues, the project was completed in August 2022.

Are traffic controls still in place?
No, now that the project is complete, traffic controls on Hillcrest Road, Walnut Hill Lane and Arberdeen Avenue have been removed.

Did construction of the new facility affect the quality of our drinking water?
All connections between the facility and the Dallas Water Utilities distribution system were disconnected during construction and were reconnected after the new facility and pipelines were ready to be placed in service.

Were there any service interruptions during construction?
There were no service interruptions.

How much did this project cost?
The construction contract was awarded for $36,780,500. 

Did I see an increase in my water bill because of this project?
Water rates are used to fund future projects. This project was funded by previously established water rates.

Will you share more updates about the project?
Now that the project is complete, we will only share project updates on an as-needed basis. Find us on Facebook or follow us on Twitter.

Who can I contact for further questions?
Please direct all inquiries through the email form on our contact page.